Waymist Terms & Conditions
Last updated: 15 October 2026
These terms explain your use of the Waymist website, mobile app and services, including treks, camps, yatras, tour packages, bus reservations, car rentals and travel community features where offered. Read the service details, price breakdown and cancellation policy before paying. Contact us if anything is unclear.
1. Definitions and applicable terms
“Waymist”, “we” and “our” refer to the Waymist travel brand and team providing or arranging the service identified in your booking. “Customer”, “you” and “traveller” include the person making the reservation and passengers covered by it. A “supplier” is an independent operator, accommodation provider, guide, rental partner or booking distributor. A “confirmed booking” is a reservation expressly confirmed by Waymist or the relevant operator; a payment receipt alone is not confirmation.
Applicable law takes priority. Service-specific terms disclosed before payment supplement these terms and take priority for that service where lawful. A new policy will not retrospectively reduce the rights or refund entitlement of an existing booking. General promotional wording does not replace the actual booking terms.
2. Accounts, eligibility and traveller information
The person making a booking must be at least 18 and authorised to act for the group. Children must travel under appropriate adult supervision and meet the service provider’s eligibility rules. Provide accurate passenger names, ages, contact details, travel dates and any required identification. Check these details before payment; corrections, transfers and name changes depend on the operator’s rules and availability. Protect your login details and notify support about unauthorised use.
3. Our role and supplier services
Some services are organised by Waymist; others are supplied by independent partners or accessed through distributors such as Akbar. The relevant operator and service details should be checked in your booking information. Supplier services follow their disclosed operational and cancellation conditions. We help with booking issues and complaints; using a supplier does not exclude responsibilities imposed on Waymist by law.
4. Prices, inclusions and payments
Review the payable total, taxes, inclusions, exclusions, discounts and any separately disclosed fees. Search prices may be starting fares; selected seats, taxes and availability can affect the checkout total. Supplier bus fares can include taxes and Waymist’s pricing margin. Rounding may apply to customer prices. Discounts are subject to their published validity, eligibility and usage limits; supplier buses may not accept coupons.
A deposit or balance-payment schedule applies only when disclosed for your booking. A payment authorisation, pending transaction or seat selection is not a guaranteed ticket or seat hold. Bus travel requires a confirmed reservation and a valid ticket or PNR where applicable. If payment is deducted but confirmation remains pending, retain the reference and contact support before paying or booking again. We will investigate duplicate collections and unfulfilled paid reservations and return amounts due; a failed booking is not treated as a voluntary customer cancellation.
5. How to request cancellation or a change
Use the cancellation option in your booking where available, or email support with your booking number, passenger details and requested action. If the app fails, contact support promptly and retain evidence of the request. Do not send passwords, OTPs, card PINs or CVV codes. Cancellation eligibility and charges depend on the time the request is received and processed under the disclosed service rules. Unless otherwise stated, Indian service departure times use Indian Standard Time.
A request is not a completed cancellation. Wait for written or in-app confirmation; supplier requests may remain pending while their outcome is checked. Date changes, route changes, passenger substitutions and partial cancellations are available only where expressly supported. A replacement booking can carry a different fare. Do not assume a new booking cancels an old one.
6. Bus cancellation and no-show rules
Bus refund eligibility is determined by the cancellation policy for the selected service and the time remaining before its scheduled departure. Different operators can use different percentage deductions, fixed charges and cut-off times. The package cancellation schedule below does not apply to bus tickets. If a manual bus listing does not show a cancellation policy, obtain the applicable terms from Waymist before paying; absence of a displayed policy does not mean an automatic full refund or permission to impose undisclosed charges later.
Supplier bookings currently support whole-ticket cancellation where the operator permits it. Partial passenger cancellation must not be assumed to be available. Missing a bus, arriving after departure or choosing not to travel can attract the operator’s disclosed no-show charge, potentially the full refundable fare. Tell support promptly if the operator cancels, refuses a confirmed service or materially changes the journey; customer cancellation penalties do not automatically apply to an operator-caused failure.
7. Package, trek, camp and yatra cancellations
Unless a different policy was disclosed and accepted for the particular package, the existing standard customer-cancellation schedule is:
- More than 30 days before departure: up to 75% of the eligible package payment may be refundable.
- 15 to 30 days before departure, inclusive: up to 50% of the eligible package payment may be refundable.
- 14 days or less before departure, including no-show: no refund for voluntary customer cancellation under this standard schedule.
These are maximum refund rates for voluntary cancellations, not guarantees for every service. The calculation must identify the eligible amount paid, the applicable rate and any separately disclosed, lawful non-recoverable cost. The same cost must not be deducted twice. Payments above the cancellation amount due must be accounted for. Mandatory consumer rights and remedies for a service we fail to provide remain unaffected.
8. Car rental cancellations and deposits
Car rentals follow the cancellation, no-show, driver, distance, fuel, overtime, toll, damage and security-deposit terms disclosed for that reservation. Do not apply bus or trek percentages to a rental. A security deposit is separate from the rental fare. Any retention must be supported by the agreed terms and an itemised explanation. Return of a deposit or a payment-card hold depends on the handover checks and payment method; request the expected timing from support.
9. How refund amounts are determined
Refund due = eligible amount actually paid minus valid, disclosed cancellation deductions, adjusted for any refund already issued. A refund cannot exceed the amount collected for the affected service. Coupon value or a discount you did not pay is not refundable as cash. Taxes and any credit notes are handled as required by applicable law.
Waymist fees, margins or payment-processing costs are not automatically non-refundable. Any amount retained must have a lawful basis and have been disclosed before payment where required. We do not add an undisclosed cancellation fee after booking. A supplier’s credit to Waymist and Waymist’s refund to you are separate transactions; cancellation confirmation alone is not proof that money has reached you.
Illustration only: if the eligible amount paid is ₹1,000 and the applicable policy deducts 25%, the charge is ₹250 and the refund is ₹750. This example does not establish a universal bus cancellation rate. Support can explain the calculation applicable to your booking.
10. Refund review, payment method and tracking
Refunds currently require review and are not guaranteed to be automatic or instant. We check the booking outcome, applicable policy, payment collection and any supplier cancellation confirmation. We communicate the approved amount, deductions and estimated processing time. Accepted refunds will be processed within a reasonable period and any mandatory legal or payment-system deadline. Supplier reconciliation does not remove a statutory refund entitlement.
Refunds normally return to the original payment source. If that is unavailable, support will arrange an appropriate verified alternative. Bank or payment-provider posting time can differ from the date we initiate the refund. Request a refund reference and contact support if the quoted timeline passes. “Requested”, “under review” or “cancelled” does not mean “refund paid”. Never pay a release fee or disclose an OTP, UPI PIN or CVV to receive a refund.
11. Operator cancellation, disruption and itinerary changes
Weather, road closures, permit restrictions, government directions and safety conditions can require changes. We will explain material changes and available alternatives. If Waymist or an operator cannot provide the booked service, we will assess the refund or replacement due under applicable law and the accepted booking terms. A credit or reschedule is an option requiring your agreement where a cash refund is legally due. Documented, lawful non-recoverable costs may be considered for disrupted packages only where the accepted terms permit; there is no blanket right to retain the full payment for an unprovided service.
12. Safety, conduct, baggage and insurance
Follow reasonable instructions from guides, drivers and authorities; carry required identification; arrive at the specified reporting time; and check baggage rules. Disclose relevant accessibility, health or fitness requirements privately before committing to a demanding activity. Do not harass others, damage property, use illegal substances or endanger the group. Insurance is included only if expressly listed. Consider suitable travel, medical, accident and evacuation cover, especially for adventure or high-altitude travel.
13. Community, reviews and images
Community profiles and travel-partner connections do not guarantee another user’s identity, suitability or safety. Use reporting and blocking tools where available, meet cautiously and avoid sharing financial credentials. Post honest reviews and content you have the right to share. We may moderate unlawful, abusive or misleading material. Identifiable customer photos or videos will be used for Waymist promotion with appropriate permission; booking alone is not blanket permission for promotional use.
14. Responsibility, disputes and policy changes
Travel has inherent risks, but these terms do not exclude liability that cannot lawfully be excluded, including applicable obligations relating to negligence, deficient service, misleading representations or refunds. Indian law applies, without restricting access to competent consumer commissions, courts or other remedies available to you. Updated terms apply prospectively from publication; existing bookings retain their accepted terms unless a lawful change is agreed.
15. Support and complaints
For cancellations, refunds, payment disputes or a grievance, contact the details below and include your booking or payment reference. Mark unresolved matters “Grievance escalation” and request referral to the responsible officer. Consumer complaints will be acknowledged within 48 hours and addressed within one month, or within a shorter mandatory period where applicable. An acknowledgement is not a promise of a particular outcome. Keep copies of your booking, policy and correspondence.
Waymist
307 W-1 City Center, Bharuch 392001, India
Email: waymistindia@gmail.com
Additional support: waymisttravel@gmail.com
Telephone: +91 98987 33066
Website: waymist.com/contact
Read our Privacy Policy, Environmental Policy and Disclaimer alongside these terms.